Questions, answered.

If you've used a panel before, pick that one. If you're new, either is fine. We run the same hardware behind both.

Not right now. Keep your domain with Namecheap, Porkbun, Cloudflare, whichever registrar you already use, and just point DNS at us. We'll send the exact records when your account is set up.

New York City and Las Vegas. Good latency for most of North America. Open a ticket if you need a different region.

Any time, from the client area. In-place upgrades keep your data intact, no migration needed. Downgrades are also fine as long as you're under the new plan's limits.

Yes, for free. Most migrations run in under an hour. We coordinate DNS so there's no downtime, and your old site stays live until we cut over.

Upload through the panel or connect your GitHub repo. Set a start command, add env vars, done. Most customers are live in five minutes.

Node.js (discord.js, Eris), Python (discord.py, Pycord, Nextcord), and Java (JDA, Discord4J). Other runtimes on request.

One bot per plan. If you run a few, order a plan per bot or ask for a bundle.

SQLite works out of the box inside your 5 GB quota. Point at any external database (Mongo Atlas, Supabase, MariaDB on our regular hosting) if you need more.

We set up SPF, DKIM, and DMARC when the account is created, and we run on reputable mail IPs. Deliverability is strong out of the box. If you send in volume, warm up the domain gradually.

Yes. Apple Mail, Outlook, Thunderbird, Gmail, anything that speaks IMAP/SMTP. We also include webmail if you just want a browser tab.

Free migration from Gmail, Microsoft 365, Zoho, or anywhere else. Folder structure stays intact, DNS is swapped cleanly so you don't drop a message.

Send us a brief through the contact form. We reply within one business day with scope, price, and a shipping date. No discovery calls required unless you want one.

Yes. All source, all assets, full access. You keep everything we build.

The three packages cover most projects. For anything bigger or more custom, we'll scope a quote. Same turnaround, fixed price.

Pick a plan on any product page and hit Select. You'll land in our billing portal at raresrv.com/billing with the product pre-loaded. Create a client account if you don't already have one, pay, and we'll provision within minutes.

All major credit and debit cards via Stripe. Your card is processed by Stripe directly, we never see the full number.

Head to raresrv.com/billing/register.php, or just start an order and you'll be prompted to create one during checkout. Takes under a minute.

14-day money back on any service. Open a ticket from the client area within the 14-day window and we'll handle it. Full details in our Terms.

Yes, from the client area. Cancellation takes effect at the end of the current billing cycle. No lock-ins, no exit fees.

Sign in at raresrv.com/billing and click Open a ticket, or go straight to raresrv.com/billing/submitticket.php. Tickets are tracked end to end and always route to a real person.

• Tickets9 AM – 10 PM EST, every day
• Discord24/7 community + team

Most tickets get a reply within the hour during support hours. Outside those hours, the Discord community is active around the clock.

Check Network Status first, then open a ticket if it's not already on there. For urgent issues during off-hours, ping us in Discord.

99.9%+ on all services. If we miss it in a given month, contact support and we'll credit the account.