Have a discount code or account credit you'd like to use? This guide walks you through how to apply promo codes or use available credits during checkout or invoice payment.
Using a Promo Code During Checkout
If you’ve received a promotional or discount code:
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Begin the order process as usual by selecting your service or product.
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On the Review & Checkout page, look for the Promo Code field.
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Enter the code and click Validate Code.
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If valid, the discount will be automatically applied to your order total.
Only one promo code can be used per order, and some codes may only apply to specific products, billing cycles, or new customers.
Using Available Account Credit
If your account has a credit balance (e.g., from an overpayment, refund, or manual credit):
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The credit will be automatically applied to new invoices by default.
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You can also apply it manually during invoice payment if needed.
To apply credit manually:
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Go to Billing > My Invoices.
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Click on the invoice you wish to pay.
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If you have a credit balance, it will appear as an option at the top or bottom of the invoice.
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Select Apply Credit before submitting payment.
How to Check Your Available Credit
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Log in to your client area.
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Click on your name in the top right corner and go to Account Details.
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Your credit balance will be displayed on the right side of the page.
Important Notes
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Promo codes usually cannot be applied after an order is placed.
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Credit balances do not expire unless specified, and can be used on any future invoice.
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If you believe you’re missing a promo discount or credit, contact support before submitting payment.
Need Assistance?
If your promo code isn’t working or your credit isn’t applying correctly, please reach out to our billing team. We’re happy to manually review and apply eligible discounts.
