Have questions about billing? This article answers the most frequently asked questions about charges, invoices, receipts, and our refund policies.
Why was I charged automatically?
If you have a saved payment method and AutoPay is enabled, your invoice will be charged automatically on the due date. You will receive a confirmation email once the payment is successful.
To manage AutoPay, visit:
-
Billing > Payment Methods
-
Set or remove your default payment method as needed
Where can I find my payment receipts?
Receipts are automatically emailed after successful payments.
You can also download them anytime:
-
Log into your client area
-
Go to Billing > My Invoices
-
Click the Paid invoice you want a receipt for
-
Click Download PDF at the top
How do I request a refund?
Refund eligibility depends on the product, payment method, and time elapsed. Most refunds must be requested within X days of payment (check our Terms of Service for full details).
To request a refund:
-
Open a Billing Support Ticket with your invoice number and reason for the request
-
We’ll review your request and respond with a resolution
Note: Certain services (like domain registrations or licenses) may be non-refundable.
Can I get an invoice before being charged?
Yes. Invoices are typically generated X days before the due date, giving you time to review and manually pay if desired. You can view upcoming invoices in:
-
Billing > My Invoices
-
Status will show as Unpaid until settled
Why is there a late fee on my invoice?
Late fees are applied when invoices remain unpaid after the grace period. These fees help offset administrative and system costs related to overdue account handling.
You can avoid late fees by:
-
Enabling AutoPay
-
Making manual payments on or before the due date
How do credits or overpayments appear?
If you’ve overpaid or have been issued a manual credit, it will appear in your Account Credit Balance and will be auto-applied to future invoices unless disabled.
You can view your credit by visiting:
-
Account Details (click your name in the top-right corner)
Still Have Questions?
If something looks off or you need clarification, our Billing Department is happy to help. Open a ticket from your client area and we’ll assist you as quickly as possible.
