Keeping track of invoice due dates is important to ensure uninterrupted service and avoid late fees. This article explains how due dates work, when invoices are generated, and what to expect in your billing cycle.
When Are Invoices Generated?
Invoices are typically generated X days before the due date (this may vary depending on your billing cycle and product). You will receive an email notification as soon as an invoice is created.
You can always find upcoming and past invoices by logging into your client area and navigating to:
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Billing > My Invoices
How to Find the Due Date
Each invoice will clearly list a Due Date near the top of the page. This is the date by which payment must be made to avoid service suspension or late fees.
To view your due date:
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Go to Billing > My Invoices
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Click the invoice number
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Look for Due Date in the top section of the invoice
What Happens If You Miss a Due Date?
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A reminder will be sent shortly after the invoice is overdue
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A late fee may be applied if payment isn’t made within the grace period
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Services associated with the invoice may be suspended after a set number of days
The exact timing of suspensions and late fees can vary by product and hosting plan.
How to Avoid Late Payments
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Enable AutoPay from your client area under Billing > Payment Methods
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Ensure your card or PayPal information is up to date
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Check your email inbox regularly for invoice and renewal reminders
Need More Time?
If you're unable to pay by the due date, contact our billing team before the invoice becomes overdue. In some cases, we may be able to offer a short extension.
