Your hosting account contains valuable data, services, and personal information — and we take every step possible to keep it secure. This article explains the key protections we put in place to help keep your account safe from unauthorized access or misuse.
Secure Authentication System
We enforce strong authentication policies to ensure only authorized users can access your client area and services.
-
All login sessions are encrypted using HTTPS
-
Failed login attempts are monitored and rate-limited
-
Optional Two-Factor Authentication (2FA) is available for all accounts
To enable 2FA:
-
Log into your client area
-
Go to Security Settings under your profile
-
Follow the steps to set up 2FA using an app like Google Authenticator or Authy
Automatic Session Timeouts
Your session will automatically log out after a period of inactivity. This helps protect your account in case you leave a device unattended while logged in.
Email Notifications for Account Activity
We’ll send an email notification when important actions are taken on your account, such as:
-
Password changes
-
Login from a new IP address
-
Payment method updates
-
New support tickets or replies
These alerts help you act quickly if you notice anything suspicious.
Payment Method Security
We never store your full payment information on our servers.
-
Credit and debit card data is tokenized and stored securely by our payment processor
-
All payment pages are encrypted with SSL
-
Fraud checks are automatically performed on high-risk transactions
Support Account Verification
When contacting support, we may ask you to verify your identity by confirming account details or using the secure client area. This ensures we only share sensitive information with the rightful account holder.
Client Area Access Logs
You can view all recent login activity to your account for transparency and monitoring.
To view:
-
Go to My Profile > Login History in your client area
You’ll see IP addresses, timestamps, and locations of each login attempt.
How You Can Help Protect Your Account
-
Use a strong, unique password
-
Enable Two-Factor Authentication (2FA)
-
Never share your login credentials
-
Keep your recovery email address up to date
-
Log out when using shared or public devices
Need Help?
If you suspect your account has been compromised or accessed without your permission, please open a Trust & Safety support ticket immediately. We’ll help you secure the account and investigate any issues.
